Return and Exchange Policy

RETURNS AND EXCHANGES

We’re sorry if there was a problem with your order, we may be able to help, contact our customer services on 0192380558.
There are a few important things to keep in mind when returning a product:
You can return your unwanted and unused item(s) by post within 14 working days of receipt of your goods.
  • Only items that have been purchased directly from us can be returned
  • Item(s) will not be refunded if they are opened, unless faulty.
  • To return your item(s) back to us e-mail orders@heatherandroseh.co.uk or call us on 01923805508 where a member of our team will be happy to help.
  • Please note that you will be responsible for the cost of returning the item if it is not faulty.
  • Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.
Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5–10 working days of receipt. You can expect the refund to reach your account within 3-5 working days. If after 10 working days you have not received an email from us, call our customer service team or email us at orders